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Last updated: May 4, 2026

1. Introduction

VGroup BOT24 (hereinafter referred to as "we", "us", or "our"), operating through the website vgroup.bot, is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

By accessing or using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our website.

2. Information We Collect

2.1 Personal Information You Provide

When you fill out forms on our website (such as the Access Request form), we may collect the following personal data:

  • Full name
  • Email address
  • Company/agency name
  • Telegram username or WhatsApp phone number
  • Preferred contact method
  • Country of visa application
  • Estimated monthly client volume
  • Any additional message you provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain technical data, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring URL and pages visited
  • Date and time of visit
  • Device identifiers
  • Cookies and similar tracking technologies (see our Cookie Policy)

2.3 Marketing and Analytics Data

We may collect UTM parameters, Google Click ID (gclid), Facebook Click ID (fbclid), Yandex Click ID (yclid), and other advertising identifiers to measure the effectiveness of our marketing campaigns.

3. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To process your access requests, respond to inquiries, and provide our visa booking services.
  • Communication: To contact you via your preferred method (Telegram, WhatsApp, or email) regarding your request or our services.
  • CRM Management: To manage customer relationships, track leads, and assign requests to appropriate team members.
  • Analytics: To analyze website usage patterns, improve our website and services, and understand our audience demographics.
  • Marketing: To measure the effectiveness of our advertising campaigns across Google Ads, Meta (Facebook/Instagram), and other platforms.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific context:

  • Consent: You have given us explicit consent to process your data (e.g., by submitting a form or accepting cookies).
  • Contractual Necessity: Processing is necessary to fulfill a contract or respond to your request.
  • Legitimate Interest: Processing is necessary for our legitimate business interests, such as improving our services and marketing, provided these interests do not override your rights.
  • Legal Obligation: Processing is necessary to comply with legal requirements.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

  • CRM Providers: We use AmoCRM to manage leads and customer relationships. Your data is stored in accordance with AmoCRM’s privacy and security policies.
  • Analytics Services: We use Google Analytics and similar tools to understand website traffic and user behavior. These services may collect anonymized data.
  • Advertising Platforms: We may share conversion data with Google Ads and Meta Ads to optimize our advertising campaigns. This data is typically anonymized or pseudonymized.
  • Service Providers: Third-party vendors who assist us in operating our website, conducting business, or servicing you, provided they agree to keep your information confidential.
  • Legal Requirements: When required by law, subpoena, or other legal process, or to protect our rights, property, or safety.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Typically:

  • Lead and contact data: retained for the duration of the business relationship plus 3 years.
  • Analytics data: retained in anonymized form indefinitely.
  • Marketing data (UTM, click IDs): retained for up to 2 years.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your personal data ("right to be forgotten").
  • Right to Restrict Processing: Request that we limit how we use your data.
  • Right to Data Portability: Receive your data in a structured, commonly used format.
  • Right to Object: Object to the processing of your data for specific purposes, including direct marketing.
  • Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at admin@vgroup.bot. We will respond to your request within 30 days.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We take appropriate measures to ensure that your data is treated securely and in accordance with this Privacy Policy, including the use of standard contractual clauses where required.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for data in transit
  • Secure server infrastructure
  • Access controls and authentication
  • Regular security reviews

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

11. Third-Party Links

Our website may contain links to third-party websites (e.g., Telegram, WhatsApp). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: